Dear guests affected by the park and ride,
First of all we would like to thank you for booking tickets and attending Festival No.6. This was our fifth festival and undoubtedly the most challenging given the situation with the extreme weather conditions.
When we first started organising Festival No.6 five years ago we soon realised that although one of the most beautiful sites in the world it is a very complex site to run a festival on. Portmeirion Village is not equipped to take a large volume of vehicles making the Park and Ride operation a necessity. With the support of the authorities we have used Porthmadog Rugby Club as a car park for the last four years without any issue.
This year we made some improvements to the traffic and car parking plans but the core feature of a park and ride operating from the rugby club was retained due to its success.
Adverse weather is an issue with outdoor events so we engage experts to provide forecasting. Although showers were forecast, there were no advance storm or flood warnings nor reason for us to believe that the site was at risk of flooding over the festival weekend.
Throughout the run-up to the event we continued to monitor the weather forecasting and engaged with the authorities to take advice on preventative measures that could be taken. We invested heavily in additional infrastructure and personnel on site. However ultimately, in spite of our best efforts, the extreme weather caused the River Glaslyn to burst its banks overnight, which in turn caused some car parks to flood.
We acted as quickly as possible by deploying additional resource to the park and ride – we employed the services of 22 tractors and 20 4x4s to assist with the recovery operation, we deployed our core management team to the area and we installed extra welfare and toilet provision.
We sincerely and unreservedly apologise to all of our customers who were inconvenienced by the situation that arose.
Immediately after the festival when it was clear that cars within the park and ride had suffered damage, we contacted our insurers to put in place a simple protocol so that claims could be considered quickly. This was a complex process because the losses suffered were caused by extreme weather conditions rather than the festival organisers.
All claims received for damage have been forwarded to our insurers for consideration by a dedicated team of claims handers. The contact details for our insurers are firstname.lastname@example.org. Our insurers will contact you direct about your claim. You may wish to notify your insurers too incase the festival insurers are unable to accept your claim for any reason.
If you have a general querie unrelated to the park and ride please contact us and not the insurers. Our contact details are email@example.com
We are deeply saddened that not everyone had the experience we planned or hoped for. Festival No.6 is a labour of love and we work year round to create the best event we possibly can – in one of the most picturesque places in the world. We acknowledge that we cannot do this without the support of our loyal audience and the local community. This strong relationship was demonstrated once again when people from across the region helped us and drivers unable to move their cars out of the car park. For this we thank you all.
We are absolutely committed to Porthmadog, Portmeirion and North Wales. We will be planning the festival for 2017 shortly and will be sending a post event survey where we welcome all feedback, which we will ensure is fed into the planning process to enable us to learn from the experiences of this year’s festival and ensure that Festival No.6 2017 will be the best yet.
We look forward to welcoming you back to the village.